Privacy Policy
Last Updated: October 2025
1. Introduction
Welcome to UXHM (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and share information about you when you visit our website UXHM.co.uk, request a quote, or sign up for our design, development, and maintenance services. This policy ensures we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are (The Data Controller)
For the purposes of data protection laws, the Data Controller is UXHM.
- Location: Nottingham, United Kingdom
- Email: hello@uxhm.co.uk
- Website: www.uxhm.co.uk
3. The Data We Collect
We collect different types of personal data depending on how you interact with us:
3.1. Information You Provide to Us
When you fill out our contact forms, request a quote, or sign up for a maintenance plan, we may collect:
- Identity Data: Your full name.
- Contact Data: Your email address and phone number.
- Business Data: Information about your business needs, project requirements, and budget.
- Account Data: If you subscribe to our Monthly Maintenance Plans (£50/£100 packages), we collect billing information and login credentials required to access and maintain your website (e.g., WordPress admin logins, hosting details).
3.2. Information We Collect Automatically
When you visit our website, we may collect technical data to improve user experience and speed, including:
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.
- Usage Data: Information about how you use our website (e.g., pages viewed, time spent on page).
4. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:
| Purpose | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To provide a Free Quote | Name, Email, Project Details | Contract (Taking steps at your request prior to entering a contract). |
| To deliver Services (Web Design, App Development, SEO) | Name, Email, Login Credentials | Contract (Performance of a contract we have with you). |
| To provide Monthly Maintenance | Website Logins, Technical Data | Contract (Fulfilling the “Safe Hands” or “Digital Presence” agreement). |
| To manage payments | Billing Address, Transaction History | Contract and Legal Obligation. |
| To improve our website | Usage Data, Technical Data | Legitimate Interest (To keep our website updated and secure). |
5. How We Share Your Data
We do not sell your personal data. However, we may share your data with trusted third parties to deliver our services:
- Service Providers: Hosting providers (to set up your site), domain registrars, and email service providers.
- Sub-contractors: If we collaborate with other specialists for specific features (e.g., complex backend developers for mobile apps), strict confidentiality agreements will be in place.
- Professional Advisers: Accountants, lawyers, or insurers based in the UK.
- Legal Authorities: HM Revenue & Customs or other authorities if required by law.
6. International Transfers
We are a UK-based business. Whenever possible, we keep your data within the UK. However, some of our software providers (e.g., Google Analytics, social media scheduling tools used in the £100 plan) may transfer data outside the UK. In these cases, we ensure your data is protected by using UK-approved safeguards.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
- Maintenance Clients: For clients on our Maintenance Plans, we store website login credentials in encrypted, secure password management systems.
- Access Limitation: We limit access to your personal data to those agents, contractors, and other third parties who have a business need to know.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Client Data: Kept for 6 years after our relationship ends (for tax and legal purposes).
- Inquiry Data: Kept for 12 months if no service is booked, then deleted.
9. Your Legal Rights
Under the UK GDPR, you have rights regarding your personal data, including:
- Right of Access: You can ask for a copy of the personal data we hold about you.
- Right to Correction: You can ask us to correct any incomplete or inaccurate data.
- Right to Erasure (“Right to be Forgotten”): You can ask us to delete your data where there is no good reason for us to keep it.
- Right to Object: You can object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at hello@uxhm.co.uk. We will respond to all legitimate requests within one month.
10. Third-Party Links
Our website may include links to third-party websites (e.g., portfolio examples or social media platforms). Clicking on those links may allow third parties to collect data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
- Email: hello@uxhm.co.uk
- Location: Nottingham, UK